Privacy Policy – DrSamim.com
Effective Date: 31/08/2025
At Drsamim.com, we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect the following information from you:
Personal Information: Name, phone number, email address, billing address, shipping address, and date of birth (if required for medical consultation).
Medical Information: Health history, symptoms, or other medical details shared during consultation.
Payment Information: UPI ID, card/bank details (processed securely by our payment gateway and not stored on our servers).
Usage Information: IP address, browser type, device details, and website usage analytics.
2. How We Use Your Information
We use your information only for:
Processing and fulfilling medicine orders.
Scheduling and providing online/homeopathic consultations.
Improving our services and customer support.
Sending important updates regarding your orders, consultations, or policy changes.
Compliance with legal and regulatory requirements under RBI and Indian laws.
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties.
Information may be shared only with:
Our payment gateway partners for secure transaction processing.
Our logistics partners (for medicine delivery).
Medical consultants (only the necessary health details for consultation).
We may disclose information if required by law, court order, or regulatory authority.
4. Data Security
We use SSL encryption and secure servers to protect your information.
Your payment details are directly processed by our RBI-authorised payment gateway (PhonePe, Razorpay, etc.) and never stored on our servers.
Only authorised staff have access to your sensitive information.
5. Your Rights
You have the right to:
Request access to the personal data we hold about you.
Request correction or deletion of your data (subject to legal compliance).
Opt-out of promotional emails and messages.
6. Cookies
Our website uses cookies to improve user experience and track website performance. You may disable cookies in your browser settings, but some features may not work properly.
7. Contact Us
For any privacy-related concerns, please contact us at:
drsamimhospital@gmail.com
+917499296113