Return Policy

Return Policy – Drsamim.com

Effective Date: 31/08/2025

At Drsamim.com, we aim to deliver genuine homeopathic medicines and provide reliable consultation services. Due to the sensitive and consumable nature of medicines, we follow a strict return policy as outlined below:

1. Medicines – No Returns Allowed

Once medicines are delivered, we do not accept returns due to safety, hygiene, and regulatory reasons.

Returns are not accepted if the product has been opened, used, or tampered with.

2. Conditions Where Returns Are Accepted

A return request may be accepted only in the following situations:

Wrong product delivered (different from what you ordered).

Product received in a damaged condition.

Product delivered with expired shelf life.

3. Return Request Process

Customers must raise a return request within 48 hours of delivery by contacting us at:

Please provide your Order ID, payment details, and photographs of the received product (if damaged/expired).

4. Consultation Services

Since consultation is a professional service, returns are not applicable once the service has been provided.

If an appointment is missed or cancelled by DrSamim.com, we may offer rescheduling or a refund (as per Refund Policy).

5. Final Approval

All return requests are reviewed by our support team. The decision of DrSamim.com will be final regarding acceptance or rejection of returns.